Most agencies have a retention strategy — but there's one factor that often gets overlooked: how clients pay for their insurance. As commercial premiums continue to rise and business owners face increasing cash flow pressures, payment flexibility is becoming a bigger part of the customer experience. Join Momentum AMP and Ascend for an interactive discussion on how commercial client expectations are evolving, why payment conversations matter more than ever, and what leading agencies are doing to reduce friction and improve retention throughout the policy lifecycle.

Happy Hour is where the Momentum community comes alive. Join Kayden Stephens and the Momentum team for a casual, live session designed around real conversations — what agencies are trying, what's working, and what's on everyone's mind. There's no set agenda, just an open floor where you can connect with the team, share your perspective, and hear what other agencies are focused on right now. Pull up a chair and join us.

Missing signatures, photos, and supporting documents are one of the biggest causes of delayed policy issuance, stalled claims, and administrative bottlenecks. In this session, you'll see how MAC automatically detects incomplete submissions and deploys personalized nudge sequences via text and email to collect missing items from clients. Learn how agencies can eliminate manual follow-up, accelerate processing times, and ensure critical paperwork gets completed without staff constantly chasing customers.